Frequently Asked Questions
For specific items like the EVO 2023 Jersey and Capcom Cup IX Jersey, shipping and handling can take 4 to 6 weeks. Other products generally ship within 1 to 2 weeks.
Yes, we ship internationally. However, some products are exclusive to the US. International orders will also incur an additional charge to cover shipping expenses.
banditsgaming.gg isn't responsible for products that are damaged during shipping. If your order arrives in a damaged condition, please file a claim with the shipment carrier and keep all packaging materials and damaged goods as proof.
We are not responsible for any customs, duties, or taxes applied to your order. All such fees imposed during or after shipping are the customer's responsibility.
We try our best to validate the shipping address provided. If we can't validate it or change the address within a reasonable timeframe, we cannot cancel neither refund your order. We're not responsible if an incorrect address is provided and the package can't be recovered. banditsgaming.gg will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible: Talk to us at support@banditsgaming.gg
All sales are final. We do not accept returns or exchanges, and no refunds will be issued once an order is confirmed.
We accept Visa, Mastercard, American Express, Discover, Diners Club, Google Pay, Apple Pay, etc.
Our payment process is secure and we do not retain any payment information.
We currently don't offer loyalty programs or discounts for repeat customers, but we're looking to implement them in the future as our store grows.
You can reach out to us via email at support@banditsgaming.gg.